This is an IELTS writing task 1 letter from the real general training exam on the topic of writing a letter of complaint.
Please consider supporting my efforts to creative high quality IELTS materials for students around the world by signing up for my Patreon (and don’t miss any of my exclusive IELTS Ebooks)!
Dave
IELTS Essay: Letter of Complaint
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
- Where you stayed
- What the problems were
- How they can fix your complaints
Dear Intercontinental management team,
I am writing to bring to your attention some problems I experienced during a recent stay at your Los Angeles location. I was staying there last weekend in room 302 with a party from my company who were all attending the conference on sustainable solutions for developing countries.
The problems were in chiefly in my room. The air conditioner was not working when I first arrived and when I informed the reception desk it took several hours for someone to repair it. Also, there was an issue with the television (there was a lot of static) and the bathroom had a somewhat foul odor. I reported all this to the front desk, however they did not appear receptive to make immediate changes.
I would suggest that when you encounter complaints such as mine in the future that you move the guest to a new room while you work on fixing everything. Besides that, you should double check your rooms to ensure that there are no outstanding problems before guests enter.
I look forward to your reply and hope you will take my advice.
Best regards,
Karen
Analysis
1. Dear Intercontinental management team,
2. I am writing to bring to your attention some problems I experienced during a recent stay at your Los Angeles location. 3. I was staying there last weekend in room 302 with a party from my company who were all attending the conference on sustainable solutions for developing countries.
- Address the letter to someone.
- Include your purpose for writing.
- Add in some more detail if you want.
1. The problems were in chiefly in my room. 2. The air conditioner was not working when I first arrived and when I informed the reception desk it took several hours for someone to repair it. 3. Also, there was an issue with the television (there was a lot of static) and the bathroom had a somewhat foul odor. 4. I reported all this to the front desk, however they did not appear receptive to make immediate changes.
- Begin to develop the second point.
- Add more detail to it.
- Keep developing it.
- Put in as much as possible for a higher task achievement score.
1. I would suggest that when you encounter complaints such as mine in the future that you move the guest to a new room while you work on fixing everything. 2. Besides that, you should double check your rooms to ensure that there are no outstanding problems before guests enter.
3. I look forward to your reply and hope you will take my advice.
4. Best regards,
5. Karen
- Develop the last point.
- Keep developing it.
- Finish developing it.
- Use a phrase like regards or sincerely.
- Write your name at the end of the letter.
Vocabulary
What do the words in bold below mean? Take notes on a piece of paper to aid memory retention.
Dear Intercontinental management team,
I am writing to bring to your attention some problems I experienced during a recent stay at your Los Angeles location. I was staying there last weekend in room 302 with a party from my company who were all attending the conference on sustainable solutions for developing countries.
The problems were in chiefly in my room. The air conditioner was not working when I first arrived and when I informed the reception desk it took several hours for someone to repair it. Also, there was an issue with the television (there was a lot of static) and the bathroom had a somewhat foul odor. I reported all this to the front desk, however they did not appear receptive to make immediate changes.
I would suggest that when you encounter complaints such as mine in the future that you move the guest to a new room while you work on fixing everything. Besides that, you should double check your rooms to ensure that there are no outstanding problems before guests enter.
I look forward to your reply and hope you will take my advice.
Best regards,
Karen
Answers
management team bosses in charge
bring to your attention show you so that you notice
experienced encountered
recent stay at the hotel recently
location place
staying at the hotel
party group
attending going to
conference large meeting
sustainable solutions ways to help the environment
developing countries poorer countries
chiefly mainly
air conditioner keeps the room cool
arrived got to
informed told you about
reception desk front desk
took several hours required a long time
repair fix
static poor reception
somewhat foul odor smelled kind of bad
reported informed
front desk reception desk
appear receptive seemed to care
immediate changes fixes right away
suggest advise
encounter complaints get feedback
move the guest put in a new room
besides that moreover
double check look over again
ensure make sure
outstanding problems issues that are apparent
enter come to
I look forward to your reply waiting for your answer
take my advice listen to me
Best regards sincerely
Pronunciation
ˈmænɪʤmənt tiːm
brɪŋ tuː jɔːr əˈtɛnʃ(ə)n
ɪksˈpɪərɪənst
ˈriːsnt steɪ
ləʊˈkeɪʃən
ˈsteɪɪŋ
ˈpɑːti
əˈtɛndɪŋ
ˈkɒnfərəns
səsˈteɪnəbl səˈluːʃənz
dɪˈvɛləpɪŋ ˈkʌntriz
ˈʧiːfli
eə kənˈdɪʃənə
əˈraɪvd
ɪnˈfɔːmd
rɪˈsɛpʃən dɛsk
tʊk ˈsɛvrəl ˈaʊəz
rɪˈpeə
ˈstætɪk
ˈsʌmwɒt faʊl ˈəʊdə
rɪˈpɔːtɪd
frʌnt dɛsk
əˈpɪə rɪˈsɛptɪv
ɪˈmiːdiət ˈʧeɪnʤɪz
səˈʤɛst
ɪnˈkaʊntə kəmˈpleɪnts
muːv ðə gɛst
bɪˈsaɪdz ðæt
ˈdʌbl ʧɛk
ɪnˈʃʊə
aʊtˈstændɪŋ ˈprɒbləmz
ˈɛntə
aɪ lʊk ˈfɔːwəd tuː jɔː rɪˈplaɪ
teɪk maɪ ədˈvaɪs
bɛst rɪˈgɑːdz
Vocabulary Practice
Remember and fill in the blanks:
Dear Intercontinental m_____________________m,
I am writing to b____________________n some problems I e_____________d during a r_____________y at your Los Angeles l___________n. I was s_________g there last weekend in room 302 with a p_______y from my company who were all a______________g the c______________e on s____________________s for d_____________________s.
The problems were in c________y in my room. The a_______________r was not working when I first a__________d and when I i___________d the r_________________k it t__________________s for someone to r_______r it. Also, there was an issue with the television (there was a lot of s_______c) and the bathroom had a s____________________r. I r__________d all this to the f___________k, however they did not a____________________e to make i_________________s.
I would s_________t that when you e______________________s such as mine in the future that you m_______________t to a new room while you work on fixing everything. B______________t, you should d______________k your rooms to e_________e that there are no o__________________s before guests e______r.
I___________________________y and hope you will t___________________e.
B_____________________s,
Karen
Listening Practice
Learn more about this topic in the video below and practice with these activities:
https://www.youtube.com/watch?v=aSk2Fk8sZKA
Reading Practice
Read more about this topic and use these ideas to practice:
https://www.deputy.com/blog/the-20-most-common-hotel-guest-complaints
Speaking Practice
Practice with the following speaking questions from the real IELTS speaking exam:
Travelling
- Do you like travelling?
- What is the most beautiful country you have visited?
- Would you like to have a job that demands travelling to other countries?
- What problems can occur when travelling?
Writing Practice
Practice with the related topic below and then check with my sample answer:
Write a letter to your manager about your work from the last year. Include
What you did
What you think you could improve
A training request
0 Comments